vptk Privacy Policy
Your personal information matters to us. This policy explains in detail how your information is collected, used, and kept secure.
Introduction & Scope
vptk ("we", "our" or "the platform") operates a reliable online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use the vptk website, mobile platform, or related services, how we use and store that information, and under what circumstances we may share it with third parties.
By registering for or continuing to use our services, you are considered to have read and agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy may be revised from time to time. For any significant changes, we will notify you via your registered email address or through a notice on the platform. Always check the "Last Updated" date shown at the top of the Policy.
Information We Collect
vptk collects user information in several ways. A detailed breakdown by category is provided below:
Identity Information
At registration, we collect your full name, date of birth, email address, mobile number, and residential address. This information is essential for creating and verifying your account.
Financial Information
To process transactions, we collect bKash, Nagad, and Rocket account numbers as well as bank transfer details. Full bank account information is not stored on our servers.
Usage Information
Which games you played, how long you spent on the platform, which pages you visited, and which features you used — this behavioral data is logged automatically.
Technical Information
Your device's IP address, browser type and version, operating system, session duration, and referral source are collected automatically.
Communication Information
When you contact our customer support team via live chat or email, a record of that conversation is saved. This helps us improve the quality of our service.
Verification Documents
As part of the KYC process, a copy of your national ID card or passport may be collected. These documents are stored with the highest level of security.
Purpose of Data Use
vptk uses your information only for the following legitimate purposes:
- Account Management: Creating, verifying, maintaining your account and processing transactions.
- Service Delivery: Running gaming, betting, and other platform features without interruption.
- Security & Fraud Prevention: Detecting suspicious activity and ensuring account security.
- Customer Support: Providing 24/7 live chat and email support to resolve your questions and issues.
- Responsible Gaming: Monitoring your gaming behavior to offer assistance or suggest limits where needed.
- Service Improvement: Analyzing user experience to enhance the quality and usability of the platform.
- Communications: Sending important service notices, policy updates, and promotional information (only with your consent).
Cookies & Tracking Technologies
vptk uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help make our platform work more effectively.
Essential Cookies
These cookies are essential for the basic functionality of the platform — maintaining login sessions, security verification, and saving your preferences. They cannot be turned off.
Analytics Cookies
These cookies help us understand how users interact with the platform. The data collected is fully anonymous and is used to improve the service.
Preference Cookies
These cookies are used to remember your language, theme, and display preferences so that each visit reflects your choices.
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Disclosure & Sharing
vptk never sells or rents your personal information. However, information may be shared with third parties in the specific circumstances below:
Payment Providers
The minimum information required to process payments via bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment gateway. These partners have their own privacy policies.
Technology Partners
Game software providers and technology service suppliers may access limited information to operate the platform. They work under strict confidentiality agreements.
Legal Requirements
Information may be disclosed where we are legally required to do so pursuant to a court order, lawful legal process, or government directive. In such cases, we will notify the user in advance where possible.
Security Protection
Relevant information may be shared with security partners to detect and prevent fraud, money laundering, or other illegal activity.
Data Security Measures
vptk has implemented industry-standard technical and organizational measures to protect your information:
SSL Encryption
All data transmissions are protected by 256-bit SSL/TLS encryption, making it practically impossible to intercept information.
Secure Servers
Data is held in secure data centers where regular security audits and penetration tests are conducted.
Access Controls
Only authorized personnel may access your information for specific reasons, and all such access is logged.
Regular Backups
Data is backed up regularly and a disaster recovery plan is in place.
Although we make every effort to protect your information, it is not possible to guarantee complete security over the internet. Keep your password confidential at all times, and if you notice any suspicious activity, contact us immediately at [email protected].
Data Retention Period
vptk retains your information only for as long as necessary or legally required:
- Active Account Data: All identity and financial information is retained for as long as your account remains active.
- Transaction Records: Financial transaction data is retained for the required period even after an account is closed.
- KYC Documents: Identity verification documents are kept for the period specified by regulatory requirements.
- Marketing Preferences: If you withdraw your consent, marketing communications will stop immediately.
Your Data Rights
As a vptk user, you have the following rights. To exercise these rights, contact us at [email protected]:
Right to Access
You may request a copy of any personal information we hold about you. We generally respond to such requests within 30 working days.
Right to Rectification
If any of your information is inaccurate, you may request a correction. Some information can also be updated directly by logging into your account settings.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object at any time to the processing of your information for marketing purposes. Upon receiving such a request, we will promptly stop marketing communications.
Right to Data Portability
You may request your information in a structured, machine-readable format so that it can be used elsewhere if needed.
Right to Restrict Processing
In certain circumstances, such as when there is a dispute about the accuracy of your information, you may request that processing be temporarily restricted.
Protection of Minors' Data
vptk strictly prohibits its services for anyone under the age of 21. We do not intentionally collect information from any minor.
An age verification mechanism is in place during the registration process. If we become aware that a user is under the age of 21, their account will be closed immediately and any collected information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Third-Party Services & Liability
The vptk platform includes integrations with third-party services, including game providers. These third parties have their own privacy policies and operate independently. We are not responsible for the data practices of these third parties.
When transacting with our payment gateway partners (bKash, Nagad, Rocket, and bank service providers), their own privacy policies will apply. We recommend that you read those policies as well.
Policy Changes & Updates
vptk reserves the right to amend or update this Privacy Policy at any time. For any significant changes, we will:
- Send a notification of the changes to your registered email address.
- Display a clear notice on the platform.
- We will give you enough time before any changes take effect. If you continue using the platform after the changes, you will be considered to have agreed to the new policy.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our team is able to provide support in both Bengali and English.
Privacy Support
To learn about responsible gaming, visit our Responsible Gaming page. You can also visit the FAQ section for more information.